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Noticeboard

 The Practice will send all prescriptions to a nominated chemist.  Please let our reception staff know which chemist you would like to select.  BOOTS BALLYKELLY, BOVALLY, GIBSONS, GORDONS, GORMLEYS, MEDICARE, MCDAIDS DUNGIVEN OR ROE PHARMACY DUNGIVEN, WILKINSONS GARVAGH.

IMPORTANT PATIENT INFORMATION

The practice does not tolerate abusive behaviour against any member of staff.  This includes comments made on social media ie. Facebook, Twitter etc. 

 From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.

 PLEASE  NOTIFY RECEPTION OF ANY CHANGES OF ADDRESS OR OTHER DETAILS.

 It is also important that you notify the hospital of any changes in your details.  If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

WHEN WE ARE CLOSED:

Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning

02871 865 195

 Phoning for Test Results

Please phone for all results between 2pm and 4.45pm on 028 777 66354.

 

Practice Policies

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The practice complies with the regulations under the Freedom of Information Act 2000.

Details of all primary medical services in our area may be obtained by contacting Health and Social Care at: Gransha House, 15 Gransha Park, Clooney Road, LONDONDERRY BT47 6FN.

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

Chaperone Policy



 
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