The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The practice complies with the regulations under the Freedom of Information Act 2000.
Details of all primary medical services in our area may be obtained by contacting Health and Social Care at: Gransha House, 15 Gransha Park, Clooney Road, LONDONDERRY BT47 6FN.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
Violence and Abusive Behaviour
The Practice is committed to ensuring that our staff treat our patients with dignity and courtesy at all times. We expect our patients to treat staff in the same manner.
We support the NHS zero tolerance policy with regard to violent and abusive behaviour and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and others.
The definition of violence is not limited to physical assault / injury; it also includes verbal aggression and rude / offensive language and is defined by the Health & Safety Executive as “any incident, in which an employee is abused, threatened or assaulted by a member of the public in circumstances arising out of the course of his or her employment”.
The Practice is committed to the firm pursuit, through the PSNI, if necessary of those who threaten or intimidate members of staff.
All staff are aware of, and have received appropriate information in relation to the surgery chaperone policy
All formal chaperones understand their roles and responsibilities and are competent to perform that role
The chaperone policy is advertised through notices in the waiting areas and on the surgery website
Chaperone Policy for Intimate Examinations
Explain to the patient why an intimate examination is necessary and give the patient an opportunity to ask questions
Offer a chaperone for intimate examinations
If the patient does not want a chaperone, record that the offer was made and declined in the patient’s clinical record
Obtain the patient’s verbal consent before the examination and be prepared to stop the examination at any stage at the patient’s request
Give the patient privacy to undress and dress. Use curtains where possible to preserve dignity
Explain what you are doing at each stage of the examination, the outcome when the examination is complete and what you propose to do next. Keep discussion relevant and avoid personal comments
Record any other relevant issues or concerns immediately following the consultation