13th June 2017
We wish to bring to your attention that some practices have received bogus calls purporting to be from 'the practice' and asking them questions about medical conditions and current medications.
When the patients ask for further clarification from the caller they are told “Your Health Centre” and in one case the Health Centre was named. The patients queries resulted in the call being ended abruptly.
PLEASE REMAIN VIGILANT - IF YOU ARE CONCERNED PLEASE END THE CALL AND CONTACT RECEPTION.
IMPORTANT PATIENT INFORMATION
The practice does not tolerate abusive behaviour against any member of staff. This includes comments made on social media ie. Facebook, Twitter etc.
From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.
PLEASE NOTIFY RECEPTION OF ANY CHANGES OF ADDRESS OR OTHER DETAILS.
It is also important that you notify the hospital of any changes in your details. If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
WHEN WE ARE CLOSED:
Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning
02871 865 195
Phoning for Test Results
Please phone for all results between 2pm and 4.45pm on 028 777 66354.