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IMPORTANT PATIENT INFORMATION
The practice does not tolerate abusive behaviour against any member of staff. This includes comments made on social media ie. Facebook, Twitter etc.
From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.
PLEASE NOTIFY RECEPTION OF ANY CHANGES OF ADDRESS OR OTHER DETAILS.
It is also important that you notify the hospital of any changes in your details. If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
WHEN WE ARE CLOSED:
Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning
02871 865 195
Phoning for Test Results
Please phone for all results between 2pm and 4.45pm on 028 777 66354.
THE HSCB HAS ISSUED THE FOLLOWING GUIDANCE TO PRACTICES:
General practices should not change processes or support patients who try to stockpile as these actions will put additional strain on the medicines supply chain and increase likelihood of medication shortages.
There are several ways to order repeat prescriptions:
(Repeat prescriptions are items of medication which a doctor or hospital specialist has approved for regular issue, and will be required to be taken by the patient until the doctor or hospital specialist stops the medication).
(Acute re-issues are items of medication which the doctor or hospital specialist feels should be reviewed before every issue)
(From 1 April 2013) - Orders for all 'repeat' prescriptions or 'acute re-issues' will be ready for collection 48 working hours after the order is received.
1. Repeat prescriptions can be obtained by telephoning the repeat prescription line -7776 9582 - between 9.00am and 11am (weekdays Monday—Friday).
2. You may prefer to leave a list of your repeat prescription order in the box at the reception desk.
3. Online ordering is also possible. Follow the link on this page to the secure form and carry out the simple one-off registration.
4. All prescriptions will now be sent to your nominated chemist. Please ensure that you have informed our reception staff of which chemist you have chosen to nominate.
The practice liaise with pharmacists in the repeat dispensing scheme, and minor ailments scheme. For details please ask at reception.
(Acute prescriptions are for medication which is prescribed for 'acute' conditions, eg, chest infection, sore throat, ear infections, etc.)
Requests received before 11.00 am are usually ready for collection by your nominated chemist at 1.00pm the same day. Requests received after 11.00 am will be ready for collection by your nominated chemist the following working day unless they are URGENTLY required where they will be ready for collection at the health centre 5.45pm the same day.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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