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Noticeboard

13th June 2017

We wish to bring to your attention that some practices have received bogus calls purporting to be from 'the practice' and asking them questions about medical conditions and current medications.

When the patients ask for further clarification from the caller they are told “Your Health Centre” and in one case the Health Centre was named.  The patients queries resulted in the call being ended abruptly.

PLEASE REMAIN VIGILANT - IF YOU ARE CONCERNED PLEASE END THE CALL AND CONTACT RECEPTION.

IMPORTANT PATIENT INFORMATION

The practice does not tolerate abusive behaviour against any member of staff.  This includes comments made on social media ie. Facebook, Twitter etc. 

 

From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.

 

PLEASE  NOTIFY RECEPTION OF ANY CHANGES OF ADDRESS OR OTHER DETAILS.

 

It is also important that you notify the hospital of any changes in your details.  If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

WHEN WE ARE CLOSED:

Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning

02871 865 195

 Phoning for Test Results

Please phone for all results between 2pm and 4.45pm on 028 777 66354.

 

NHS Choices Conditions and Treatments

See the NHS Choices Conditions and Treatments browser for an in-depth description of many common health issues.


Childrens Health

There is a good guide on the NHS website which describes various conditions affecting children.  There is advice on how to diagnose them, how to treat them and if further advice should be consulted.

NHS childhood illness slideshow


When Should I Worry?

Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy.

Download the booklet


Fevers

Most symptoms of a fever in young children can be managed at home with infant paracetamol. If the fever is very high, they may have an infection that needs treating with antibiotics.  

 


Head Lice

Head lice are insects that live on the scalp and neck. They may make your head feel itchy. Although head lice may be embarrassing and sometimes uncomfortable, they don't usually cause illness. However, they won't clear up on their own and you need to treat them promptly


Nosebleeds

Nosebleeds (also known as epistaxis) are fairly common, especially in children, and can generally be easily treated.


These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice

 
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